JPS is committed to providing excellent care and exceptional service in an environment that promotes patient safety and healing. We are very interested in both your compliments and your concerns.
Your concerns are important to us and can first be taken to your immediate care provider (primary care physician, charge nurse, site manager). If your concerns are not addressed, the Office of the Patient and Family Experience will act as the liaison between you and our network when needed. Interpreters are available in a multitude of languages.
Our office is located on the 1st floor of John Peter Smith Hospital (across from the Red Elevators) at 1500 S. Main Street, Fort Worth, Texas 76104. For the safety of our staff and patients, our office is currently closed for in person interviews. However, a care ambassador is in the office Monday – Friday from 8:30 a.m. – 4:30 p.m. and can be reached by phone at 817-702-1333 or by email to WeCare@jpshealth.org. Please include your first and last name, telephone number, email address, date of visit and a description of your compliment or concern in your email.
If you feel your concerns have not been addressed through the above process, you may also contact either of the agencies below.
Texas Department of State Health Services
Website: File A Complaint
Mail: Health and Human Services Commission/MC 1979
Complaint and Incident Intake
Mail Code E-249
P.O. Box 149030
Austin, Texas 78714-9030
The Joint Commission
The preferred method for submitting a concern is through our online submission form as it allows for more direct, timely receipt and review of your concerns.
- Online: Submit a new patient safety event or concern
- Online: Submit an update to your incident. (You must have your incident number.)
Website: Report Patient Safety Event
Mail: The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
To file a grievance under the Americans with Disabilities Act (ADA), a copy of the JPS Health Network Grievance Procedure can be found here.
For JPS billing or invoice questions contact Patient Accounting: 817-702-6704
1350 S. Main Street, Suite 2500
Fort Worth, Texas 76104
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