Patient Feedback


JPS is committed to providing excellent care and exceptional service in an environment that promotes patient safety and healing. We are very interested in both your compliments and your concerns.

Your concerns are important to us and can first be taken to your immediate care provider (primary care physician, charge nurse, site manager). If your concerns are not addressed, the Office of the Patient and Family Experience will act as the liaison between you and our network when needed. Interpreters are available in a multitude of languages.


Contact Us
Our office is located on the 1st floor of John Peter Smith Hospital (across from the Red Elevators) at 1500 S. Main Street, Fort Worth, Texas 76104. For the safety of our staff and patients, our office is currently closed for in person interviews. However, a care ambassador is in the office Monday - Friday 7:30 a.m. - 5:30 p.m. and can be reached by phone at 817-702-1333 or by email to Please include your first and last name, telephone number, email address, date of visit and a description of your compliment or concern in your email.



If you feel your concerns have not been addressed through the above process, you may also contact either of the agencies below.


Texas Department of State Health Services  
Website: File A Complaint
Hotline:  1-888-973-0022 
Mail:   Health and Human Services Commission/MC 1979
               Complaint and Incident Intake
               Mail Code E-249
               P.O. Box 149030
               Austin, Texas 78714-9030


The Joint Commission 
The preferred method for submitting a concern is through our online submission form as it allows for more direct, timely receipt and review of your concerns.

  • Online: Submit a new patient safety event or concern
  • Online: Submit an update to your incident. (You must have your incident number.)

Website: Report Patient Safety Event
Phone:  1-800-994-6610
Mail:  The Joint Commission
              Office of Quality and Patient Safety
              One Renaissance Boulevard
              Oakbrook Terrace, IL 60181


To file a grievance under the Americans with Disabilities Act (ADA), a copy of the JPS Health Network Grievance Procedure can be found here.


For JPS billing or invoice questions contact Patient Accounting:  817-702-6704
1350 S. Main Street, Suite 2500
Fort Worth, Texas 76104


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